Shah Alam · Malaysia

Muhammad Faizal Ahmad

Head of IT & Digital, AI and Automation20 years turning technology and brand into business results.

Grew a corporate Facebook page from 100+ to 60,000+ followers and cut hiring ad spend to zero.

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Portrait of Muhammad Faizal Ahmad

Experience

20 years

Education

MSc IT, UiTM

Impact

Results, not vanity metrics.

“Vanity metrics are cheap. Impact is priceless.”

20 years In IT and digital

13+ years Reporting directly to the Group CEO

60,000+ Facebook page followers by 2015

Grown organically from 100+. Now 110,000+ in 2026.

1,800+ Attendees at the Facebook Fans Career Day

Zero recruitment ad spend.

3M+ Organic views on one video

Across platforms, zero ad spend.

380+ Videos produced for the PKT YouTube channel

11 Websites managed for the group and its subsidiaries

About

Technology that serves the business.

I am an IT and digital leader with 20 years across software development, web systems, AI and automation, and brand communication. For 13+ years I have reported directly to the Group CEO of PKT Logistics Group, leading web infrastructure, digital channels and corporate communications for the group and its subsidiaries.

I hold an MSc in Information Technology from UiTM, with coursework in IT project management and IT strategic planning. I still build things myself: through IAMK Digital I ship custom web apps, AI tools and a WordPress plugin.

Reports to
Group CEO, 13+ years
Leads
Team of up to 5 · 11 websites
Founded
IAMK Digital (2026)
Studied
MSc IT, UiTM (2026)

Experience

20 years, newest first.

  1. 2026 to present

    Founder & Chief Visionary

    IAMK Digital · Selangor

    Show highlights
    • Run an SSM-registered IT consultancy and software company delivering custom web apps, AI-enabled tools and IT advice to Malaysian businesses.
    • Designed and shipped JK Football Academy, Blastr, MyAITeam and the IAMK Digital Site Chat Assistant WordPress plugin.
    • Built internal Telegram bots in Python and JavaScript to run daily operations.
    • Advise growing companies on technical architecture, infrastructure modernisation and AI and automation.

  2. Jun 2024 to present

    Manager, Head of Web Development & Creative Design

    PKT Logistics Group · Shah Alam

    Show highlights
    • Lead a team of up to 5 designing, building and maintaining 11 websites for the company and its subsidiaries, using analytics to improve speed, SEO and accessibility.
    • Lead the digital transformation of the Group’s brand identity and web presence.
    • Built PKT AI BrandGuard on my own initiative: an AI platform the Branding & Communication department uses to check that reels, posters and other social media content follow the company brand guideline (React, Tailwind CSS, Supabase).
    • Built PKT’s social content strategy on 4 pillars (5H Culture, Education and CSR from the Mission Statement; Hero/Mastery from the brand archetype) across Facebook, TikTok, Instagram and LinkedIn, plus subsidiary pages.
    • Since August 2026, produce about 12 AI-generated videos a month with Google Flow.

  3. Jun 2013 to May 2024

    Manager, Head of Social Media & Promotion

    PKT Logistics Group · Shah Alam

    Show highlights
    • Reported directly to the Group CEO, turning executive vision into stakeholder communication and corporate messaging.
    • Grew the Facebook page organically from 100+ to 60,000+ followers by 2015 (110,000+ by 2026); one video reached 3M+ organic views.
    • Ran employer branding with zero ad spend, drawing 1,800+ attendees to the Facebook Fans Career Day.
    • Built government and academic MOUs and drafted Board Papers and executive presentations for the Board.

  4. May 2011 to May 2013

    Web Developer cum Programmer

    PKT Logistics Group · Shah Alam

    Show highlights
    • Developed websites and internal web applications for the company and its subsidiaries.

  5. 2016 to 2020

    Founder, freelance web development & digital marketing

    IA Media Marketing

    Parallel freelance track

    Show highlights
    • Kolej Dar Al-Hikmah (2018): website and online student registration system in ASP.NET (VB), plus marketing materials, photography and video.
    • TeraTechnique Engineering (2020): complete website overhaul; hosting and support since 2017.

  6. Mar 2010 to Apr 2011

    Web Developer

    Maxfame Technologies · Cyberjaya

    Show highlights
    • Managed ASP.NET (VB) web applications for multiple clients across design, development and support.
    • Implemented freight, warehouse and transport management systems.

  7. Sep 2007 to Oct 2009

    Programmer

    PTIT · Shah Alam

    Show highlights
    • Developed scalable web applications bridging backend functionality and front-end experience.
    • Ran User Acceptance Test (UAT) courses and documented new system implementations.

  8. Jun 2006 to Aug 2007

    Web Designer

    Easynet Interactive · Kuala Lumpur

    Show highlights
    • Designed and developed corporate websites and marketing materials for clients.
    • Supported web hosting customers.

Selected work

Things I led, built and shipped.

From a logistics group’s brand and hiring to AI products I designed and built myself.

60,000+

organic followers

PKT Logistics Group · 2013 to 2015

Milo Van Phenomena

Grew the Facebook page from 100+ to 60,000+ followers by 2015, with zero ad spend.

  • Social media strategy
  • Storytelling
  • Partnerships

1,800+

attendees · RM0 ad spend

PKT Logistics Group · 2013 to 2014

Facebook Fans Career Day

1,800+ attendees and 1,900+ RSVPs, with zero recruitment advertising spend.

  • Employer branding
  • Events
  • Recruitment
JK Football Academy admin overview: pending approvals, player, revenue and attendance figures, and monthly charts

IAMK Digital · 2026

JK Football Academy

One web app for player evaluations, squad call-ups and automated parent billing.

  • React
  • Supabase
  • Automation
AI Chatbot by IAMK Digital settings screen in WordPress, on the Appearance tab

WordPress plugin · 2026

IAMK Digital Site Chat Assistant

An AI chat assistant that answers visitors from the site’s own posts, pages and products.

  • WordPress
  • AI integration
  • Product
Blastr contacts screen with contacts organised into groups, email addresses blurred

MyAITeam and Blastr · 2026

IAMK Digital products

Platforms for deploying AI “employees” and for multi-channel outreach, plus Telegram bots that run operations.

  • AI agents
  • Automation
  • Telegram bots

11

websites managed

PKT Logistics Group · 2011 to present

Web & AI at PKT

11 websites for the group and its subsidiaries, a team of up to 5, and PKT AI BrandGuard for on-brand content.

  • Web infrastructure
  • Team leadership
  • AI governance

Founder

I founded and run IAMK Digital, an SSM-registered IT consultancy and software company.

Visit iamkdigital.com (opens in a new tab)
  • 01Custom web apps that clients own, built with React, Tailwind CSS and Supabase.
  • 02AI-enabled tools, including a WordPress chat assistant published on WordPress.org.
  • 03Strategic IT advice on architecture, modernisation, AI and automation.

Skills and tools

Leadership backed by hands-on build skills.

IT leadership

  • IT project management
  • IT strategic planning
  • Technology roadmaps
  • Digital transformation
  • Web performance, SEO & accessibility

Build

  • React
  • Tailwind CSS
  • TypeScript / JavaScript
  • Python
  • PostgreSQL (Supabase)
  • ASP.NET (VB)
  • HTML / CSS
  • WordPress plugin development

AI and automation

  • AI integration (Gemini, OpenAI, Claude)
  • AI-driven workflows
  • Telegram bots

Digital and brand

  • Social media strategy
  • Video & graphic design
  • Corporate PR
  • Employer branding
  • Board papers & executive presentations

Education and recognition

Learning that keeps pace.

Education

  • Mar 2024 to Mar 2026 · Completed

    Master of Science in Information Technology

    Universiti Teknologi MARA (UiTM), Shah Alam

    CGPA 3.88. Coursework included IT Project Management and IT Strategic Planning.

  • Mar 2023

    APEL A

    Malaysian Qualifications Agency

    Accreditation route from diploma to master’s study.

  • 2003 to 2006

    Diploma in Information Technology

    Kolej Poly-Tech MARA, Alor Setar

Recognition and service

  • Jul 2017

    Malaysia Book of Records

    Most Number of Participants in a Young Entrepreneurship Competition. Coordinator for Promotion, Media and Public Relations, Young Socialpreneur Programme 2017, Politeknik Sultan Haji Ahmad Shah, Kuantan.

  • 2013 to 2014

    Committee member, Industry-Education Collaboration

    Politeknik Sultan Salahuddin Abdul Aziz Shah, Shah Alam, representing PKT Logistics Group.

Contact

Let’s talk about your next IT and digital lead.

I am happy to discuss Head of IT, digital transformation and AI and automation roles.

Shah Alam, Selangor, Malaysia

Email me Download CV